New York Blood Center

  • Special Collections Representative

    Job Locations US-NY-Westbury
    Job ID
    2018-1879
    Category
    Administrative/Clerical
    Type
    Regular Full-Time
  • Overview

    At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.

    Responsibilities

    • Interact with a variety of internal and external customers and addresses questions as they arise.
    • Provide customer service to internal and external customers.
    • Collect required information from autologous and directed donors via telecommunications and schedules donors based on templates.
    • Prepare and disclose files for scheduled donations in an accurate, legible, and complete manner.

    Qualifications

    Education:     High School Diploma or equivalent.

     

    Experience: 1 to 3 years of experience in as a customer service representative in a call center environment is preferred.

     

    Skills and Abilities: Knowledge of a variety of software applications (Microsoft Office Suite); Attention to detail in all work processes; Ability to work flexible shifts; Ability to communicate clearly, both in writing and verbally; High level of interpersonal skills to handle a variety of issues and situations; Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous and friendly manner.

     

     

     

     

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