New York Blood Center

  • Manager- Sales/Customer Relations

    Job Locations US-NY-New York
    Job ID
    Regular Full-Time
  • Overview

    At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.


    Successful candidates will ensure sales goals and annual revenue are achieved and exceeded for our Blood   Services, Laboratory Services and Clinical Services areas. Key to these roles will be the oversight   and execution of annual sales plans, providing optimal customer service delivery to NYBC customers, and serving as the lead organizational contact for all designated accounts. In addition, you will provide daily management for assigned accounts, promote/increase services offered to existing customers, and identify new business opportunities. Sales territiory will be  NYC/Long Island.


    Responsibilities include:


    • Identifying business opportunities and meeting assigned sales goals by maintaining up-to-date knowledge of our clinical services/products or laboratory blood services/products, including how the competition is doing in regards to specific customers, and where business markets are changing
    • Developing, improving, managing and retaining relationships with customers
    • Conducting account reviews to identify new services requirements and obtain feedback on existing services
    • Establishing a strategic individualized business plan for sales growth and promoting additional products/services with current and potential customers
    • Growing and developing NYBC’s position in the marketplace by building relationships and developing contacts for marketing purposes within hospitals
    • Developing and delivering effective sales presentations to enhance customer knowledge of all NYBC products and services available
    • Partnering with sales analytics to interpret and identify unexpected patterns and trends to forecast customer performance and needs
    • Handling other related functions as assigned


    To qualify, you must have a Bachelor’s Degree in business, marketing, health administration or related field, supported by knowledge of hospital operations, and five years of direct experience in account management and direct sales (healthcare, customer service, pharmaceuticals and/or medical sales experience preferred). Knowledge of medical technology and medical terminology will be expected, as will a valid driver’s license, knowledge of CRM (i.e. salesforce, contract management system), and the ability to effectively build relationships to develop new business opportunities. Excellent oral/written communication, interpersonal, leadership, presentation, problem-solving, organizational and PC (MS Office Suite) skills are all essential. Must be able to travel.


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