At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.
The primary function of the Client Service Representative is to uphold its main goal to connect, direct and assist internal and external customers in an accurate, convenient, professional and timely manner. Be responsible for quality assurance of all inquiries and orders, ensuring accuracy and that customer needs are met relating to quantity, type of product, and product service requirements. Project a professional company image through phone interaction and increase customer service and satisfaction with NYBC products and services.
Education: High School Diploma or equivalent.
Experience: Minimum 3 years customer service representative experience in a Call Center environment Preferred. Experience in use of order Management Software preferred.
Skills and Abilities: Ability to communicate effectively and clearly via telephone with an outgoing and energetic personality; Ability to multi-task and prioritize in a fast-paced environment; Excellent communication, analytical and decision making skills; Proficiency in MS Office Suite and computer applications; Ability to lift up to 50 pounds; Must be available to work flexible shifts as needed.