At New York Blood Center Enterprises (NYBCe), one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.
Reporting to the B&LO Vice President of Strategy and Business Operations, the Executive Director, Comprehensive Client Relations (ED-CCR) will act as the leading executive responsible for driving the commercial strategy and execution of B&LO products and services.
The ED-CCR is responsible for the end-to-end design and management of the interface with commercial customers, with the goal of maximizing sales by providing unparalleled customer service, expanding the offerings of products and services, and acquiring new accounts.
The ED-CCR will develop, plan, and execute the overall customer sales strategy for B&LO. The mandate of the ED-CCR includes prospecting, market development, value proposition formulation, pricing/volume/product mix optimization, RFI/RFQ/RFP preparation, negotiations, contracting, customer service, and service recovery.
The ED-CCR is responsible for leading, motivating, coaching, developing, and retaining a diverse team of individuals who are technically knowledgeable sales professionals, relationship builders, and outstanding account managers.
This position will be located in Rye, NY as of January 2025
Client Engagement and Customer Service
Evaluate Strategic Growth Opportunities and Execute
Knowledge and Expertise in Sales
Pricing and Contract Management
Education:
Experience:
Travel:
Knowledge:
Skills & Abilities:
For applicants who will perform this position in New York City or Westchester County, the proposed annual salary is $195,000.00p/yr. to $205,000.00p/yr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.
Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations.
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