The Associate Director of Accounts Receivable is responsible for overseeing all aspects of the company’s accounts receivable operations to ensure accurate billing, timely collections, and efficient cash application. In addition, he/she ensures strong internal controls, process efficiency, and compliance with company policies and applicable regulations.

Leadership & Oversight:

• Manage the A/R team, ensuring timely and accurate processing of invoices and collections.

Process Improvement:

• Develop and implement policies, procedures, and systems to improve efficiency, accuracy, and compliance.

Financial Controls:

• Ensure adherence to internal controls, audit requirements, and company policies regarding reconciliation. Maintains pricing tables and systems. Resolves complex billing issues and researches solutions and provides alternatives when necessary.

Customer Management:

• Oversee customer setup, communication, and issue resolution to maintain strong relationships and prevent payment errors.

Reporting & Analysis:

• Prepare A/R metrics and other reports for senior management. Conducts analysis on reports and provides recommendation action. Support forecasting, budgeting, and month-end close processes related to A/R.

System Management:

• Oversees financial ERP ensures all data is being properly maintained and updated to reflect the actual prices, revenues, and receivables. Works in collaboration to optimize A/R automation and reporting.

Collaboration:

• Partner with Customer facing teams and accounting teams to ensure smooth end-to-end A/R processes.

Customer & Stakeholder Relations:

• Build strong relationships with internal stakeholders (Sales, Customer Service, Operations) to ensure billing accuracy and timely issue resolution.
• Serve as a key escalation point for major customer billing or payment issues.

Compliance & Controls:

• Ensure compliance with internal policies, GAAP, and applicable regulations.
• Maintain robust internal controls to ensure data integrity, prevent fraud, and support audit requirements.
• Coordinate with internal and external auditors as needed

Education:

• Bachelor’s degree in Accounting, Finance, or Business Administration or related field.

Experience:

• 8 years of progressive experience in accounts receivable/payable or general accounting. Additional experience related to Credit, Collections, including at least 3 years in a leadership capacity.

• Experience leading teams and managing A/R operations.

Preferred Qualifications: 

• A/R Certification a plus.

Knowledge:

• Strong understanding of GAAP, credit risk, and cash flow management.
• Proficiency in ERP systems, (i.e. SAP, Oracle, Workday, or NetSuite).
• Proficiency in Excel, and reporting tools.
• Knowledge of P2P (Procure-to-Pay)

Skills:

• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
• Excellent analytical, communication, and leadership skills.
• Vendor relations and negotiation.

Abilities:

• Proven success leading AR transformation initiatives and implementing automation solutions.
• Strong attention to detail in all documentation and work processes.
• Ability to work independently with minimal supervision.
• High level of interpersonal skills to handle a variety of complex issues and situations. Position requires demonstrated poise, tact and diplomacy in dealing with a variety of staff up to and including executive leadership.
• Ability to communicate clearly and with authority, both in writing and verbally, to others in one-on-one or small group settings.
• Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous and friendly manner while demonstrating sensitivity to and respect for diverse populations.
• Ability to work in a strong team environment.
• Ability to plan and organize job tasks or resources in an efficient manner.
• Ability to be responsive and available to management in order to address issues and concerns as they arise.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Ability to use logic and reasoning to identify and analyze the strengths and weaknesses of alternative solutions, conclusions or approaches to problems within established policies and procedures.
• Ability to identify complex problems in a timely manner, decipher information to develop and evaluate options and implement solutions.

Any combination of education, training and experience that has supplied the necessary knowledge, skills, and experience to perform the job's essential functions.

For applicants who will perform this position in New York City or Westchester County, the proposed annual salary is $127,000.00 p/yr. to $137,000.00 p/yr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.

Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations.

Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners. NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit nybc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.