This position is responsible for the coordination of all daily schedule activities of Clinical Services. 

• Coordinate all clinical services (i.e. RN, Tech) staff schedules for daily and emergency cases ensuring all staff and managers are updated.
• Prepare work schedules for Clinical Services mobile staff for approval by Management.
• Work with Logistics to ensure equipment/supplies are available for all procedures.
• Intake information from customer on all new patients ensuring all pertinent information is captured (i.e. demographics, case information) and convey to the appropriate manager /designee.
• Confirm scheduled cases to hospital customers within a 24 hour timeframe.
• Support Managers to ensure all daily activities for professional and technical staff are in alignment with NYBC, FDA, AABB and FACT state regulations are followed.
• Ensure accuracy and compliance with NYBC SOPs and Procedures; and make applicable corrections and reports all deviances to the appropriate Manage/designee per NYBC SOP's.
• Manage all documentation from CAS and PAT staff to ensure timely submittal and participate in the daily reconciliation and review of paperwork received and follow up on paperwork not received.
• Provide coverage for billing and data entry and other administrative tasks.
• Prepare reports on quality indicators, machine quality control and staff performance, as well as quarterly reports.
• Promote excellent Customer Service.
• Coordinate web appointments for Dendreon, NMDP and Research Cases.
• Attend educational workshops and vendor and industry training, etc.
• Prepares credential packet.
• Create, file and enter charts into chart tracking system.
• Time keeping – Reconcile and manage employee time (using TC-1 as approved by management).
• Maintain Vacation and Sick Time Grid for employees.
• Makes recommendations to improve organizational processes.
• Any related duties as assigned.

Education:

• High School diploma required.  Associate degree preferred.

Experience:

• Three to five years of medical or health care related experience required.

Knowledge:

• Knowledge of basic medical terminology and understanding of diseases treated by CAS and procedures for PAT
• Knowledge of hospital practices, policies, procedures and guidelines
• Knowledge of a variety of Microsoft Office Suite (Word, Excel. PowerPoint)
• Knowledge of databases. (i.e. File maker pro)

Skills & Abilities:

• Strong attention to detail in all work processes.
• Ability to work independently with minimal supervision.
• High level of interpersonal skills to handle a variety of complex issues and situations.  Position requires demonstrated poise, tact and diplomacy in dealing with a variety of staff up to and including executive leadership.
• Ability to communicate clearly, both in writing and verbally, to others in one-on-one or small group settings.
• Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous and friendly manner while demonstrating sensitivity to and respect for diverse populations.
• Ability to work in a strong team environment.
• Ability to plan and organize job tasks or resources in an efficient manner.
• Ability to be responsive and available to management in order to address issues and concerns as they arise.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Ability to use logic and reasoning to identify and analyze the strengths and weaknesses of alternative solutions, conclusions or approaches to problems within established policies and procedures.
• Ability to identify complex problems in a timely manner, decipher information to develop and evaluate options and implement solutions.

Any combination of education, training and experience that has supplied the necessary knowledge, skills and experience to perform the essential functions of the job.

For applicants who will perform this position in New York City or Westchester County, the proposed hourly rate is $31.00 p/hr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.

Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners. NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit nybc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.